Consumers are instructed to immediately stop using the product and return the shoes to a Payless ShoeSource store for a cash refund or exchange. Consumers may contact Payless toll-free at (800) 654-0697 between 7:30 a.m. and 7:00 p.m. Central Time Monday through Saturday and 9:30 a.m. to 6:00 p.m. on Sunday. Date modified: 2007-09-01