Consumers should stop using the carriers immediately and contact Regal Lager. All consumers will receive a pre-paid return envelope to return their straps to RV Storage in Canada for repair. The buckle will be replaced and the straps returned to the consumer. Consumers can reach Regal Lager Inc. at 1-877-962-8400 or visit their Web site at Regal Lager Company . Date modified: 2004-09-01