Consumers should immediately check the roman and roller blinds to make sure the tension device provided is attached to the looped cord or bead chain and installed into the wall or floor. If it is not attached, consumers should immediately stop using the roman or roller blinds and visit their local Ikea store to receive a free tension device. For more information, consumers may contact Ikea toll-free at 1-800-661-9807, or visit the Ikea website.