Consumers who own a unit covered by the Safety Upgrade Program should immediately turn off the air exchanger and contact Venmar Ventilation Inc. as soon as possible at 1-866-441-4645, visit Venmar's website or write to the following address: SUP-2006 Program, 550 Lemire Boulevard, Drummondville, Quebec, Canada, J2C 7W9. Venmar will either send consumers a current-limiting adapter device free of charge or, for certain air exchanger models, arrange to send a technician to upgrade the equipment in question, at no cost. The current limiter does not extend the useful life of the product and will not prevent a product from breaking down. This is a second level of protection to ensure that an overheated motor does not cause a fire. When an air exchanger reaches the end of its useful life, it is normal that its motor overheats, makes noise and emits smoke. The function of the integrated safety device and the current limiter is to shut off the power supply before any overheating causes a fire. Please note that the Canada Consumer Product Safety Act prohibits recalled products that pose a danger to human health or safety from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents or concerns related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2019-12-13
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