All registered owners and retail outlets with affected car seats will be sent a letter explaining the situation, and a remedy kit. The remedy kit contains two replacement HUGS TM pads that are made from a firmer, more durable material that will not break apart when children chew or bite the HUGS TM pads, as well as an instruction sheet for replacing the pads. Non-registered owners of affected car seats, or owners who have moved, should contact Britax Child Safety, Inc. Customer Service Department toll-free at 1-888-427-4829 to receive a repair kit free of charge. Detailed instructions concerning this notice are also available online. Britax indicates that until the remedy kit is received and the replacement HUGS TM pads have been installed, the HUGS TM pads can be removed so as to eliminate the hazard and the car seat can be safely used without HUGS TM pads, but extra care should be given to proper harness tensioning. Once the remedy kit is received, the replacement HUGS TM pads should be installed in accordance with the instructions so as to ensure maximum performance of the car seat. The affected car seats should not be returned to the retailer. Consumers may also contact Transport Canada at 1-800-333-0371 or view the release on Transport Canada's website . Date modified: 2012-11-09
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