Nest Labs introduced an automatic repair on April 2, 2014, which was delivered wirelessly to devices that are connected to a wireless network and linked to a Nest account. The repair automatically disabled the Nest Wave feature. Consumers do not need to return their devices to receive this repair, but they should confirm that their devices received the update. Consumers should take one of the following actions: 1 . Consumers who have not connected and linked their Nest Protect device to a Nest Account should immediately do so. Once the device is connected to a network and linked to a Nest Account the device will automatically receive the update that disables the Nest Wave feature. Customers should confirm the receipt of the update by going to Nest Sense on their Nest account mobile or web application and ensure that the button for Nest Wave is set to “off” and grayed out. Step by step instruction can be found at Nest's recall website or by contacting Nest Labs. 2 . Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest Account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensure that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices. 3 . Consumers who cannot or do not wish to connect their devices to a wireless network to have the Nest Wave feature disabled should contact Nest Labs by telephone at 1-800-249-4280 or Nest's website for a full refund. Consumers may view the release by the US CPSC on the Commission's website Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form. Date modified: 2014-05-30
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