Customers may be able to identify from the ground whether a tin-coated lug (silver) or a bare-copper lug (brown) has been used on their solar panels. Consumers who can identify the improper lugs should contact SolarWorld for replacement. If customers cannot determine which grounding lugs were used, they should contact SolarWorld to have an authorized SolarWorld agent inspect the installation and replace the lugs with tin-coated grounding lugs or equally safe alternative remedy at no cost to consumers. SolarWorld is requesting that distributors and others remove SolarWorld's installation instructions dated before June 2014 from their websites or other commercial information sources. For more information, consumers may contact SolarWorld by telephone toll-free at 1-877-360-1787 from 9:00 a.m. to 6:00 p.m. PT Monday through Friday, email or go to the SolarWorld's website and click on “Important Safety Announcement”. Consumers may view the release by the US CPSC on the Commission's website . Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . Date modified: 2014-08-21
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