Consumers should contact Acorn at 1-888-228-3335 or by email to arrange to have the seat post replaced free of charge. If you have already been contacted by Acorn and your seat post has been replaced you do not need to take any further action. Based on an independent risk assessment, Acorn advises that it is safer to continue to use the stairlift until Acorn replaces the seat post, rather than using the stairs unaided because the risk of falling when using the stairs unaided is much higher than the low risk potential for the seat weld to fail. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . Date modified: 2014-09-26
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