Consumers who do not already have a breakaway neck cord should immediately contact Philips Lifeline Canada to order a replacement neck cord with a breakaway feature or an alert button worn on the wrist. For more information, consumers can contact Philips Lifeline Canada toll-free at 1-800-387-1215 (24hours/7days per week) or via the Philips Lifeline website. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . Date modified: 2015-02-20