Consumers should immediately stop using the recalled product and contact Nexgrill Industries Inc. to obtain a free retrofit kit and instructions for installation. The retrofit kit is easy to install; however, if the consumer has difficulty installing the retrofit kit, Nexgrill will provide free in-home service. Bilingual video installation instructions are also available online. Consumers are also advised to not use the grill until the retrofit kit has been installed. For additional information, consumers may contact Nexgrill Industries Inc. customer service by visiting Nexgrill’s website ; by emailing Nexgrill; or by calling Nexgrill toll-free at 1-855-714-2128 from 7:00 a.m. to 5:00 p.m. PST, Monday through Friday. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2016-02-04
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