Important safety information for people with diabetes using NovoPen Echo or NovoPen 5

Health Canada is advising Canadians that Novo Nordisk A/S has updated a voluntary recall of insulin cartridge holders used in certain lots of its NovoPen Echo and NovoPen 5 insulin pens. The company detected that the cartridge holders may crack or break if exposed to certain chemicals, such as some cleaning agents.

Do not stop treatment without consulting your health care professional. Contact Novo Nordisk Customer Service in order to receive an unaffected cartridge holder for your NovoPen Echo or NovoPen 5 product, or if you have any questions about this recall. You can contact the company by calling 1-800-465-4334, emailing NNCI_CustomerCare@novonordisk.com , or by completing the form on the company's website . In the event that you experience symptoms of high blood sugar or any health concerns involving this product, contact your healthcare professional for advice. Measure your blood sugar levels as instructed by your healthcare professional, and more frequently if symptoms of high or low blood sugar develop unexpectedly. Report complaints about health products to Health Canada by calling toll-free at 1-800-267-9675, or complete an online complaint form .