Consumers should immediately stop using the Nexxtech 17-42" Full-Motion Flat Panel TV Mount and the Nexxtech 17-42" Tilt TV Wall Mount. Consumers are directed to carefully remove the television and the mount from the wall and return the mount to the nearest The Source retail location for a refund or exchange. Consumers can also contact The Source Customer Care team at 1-866-515-5855, Monday to Friday 9:00 a.m. to 12:00 a.m. EST or Saturday and Sunday 9:00 a.m. to 9:00 p.m. EST. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2017-11-03