Consumers should immediately stop using these chainsaws and contact Greenworks Tools for information regarding the repair. For more information, consumers may contact Greenworks Tools toll-free at 1-888-266-7096 from 9:00 a.m. to 8:00 p.m. EST Monday through Thursday, and 9:00 a.m. to 5:00 p.m. EST Friday, by email or by visiting the company's website . Consumers may view the release by the US CPSC on the Commission’s website . Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2018-02-01