Consumers should immediately contact Knape & Vogt to arrange for a free in-home/office repair. For additional information, consumers may contact Knape & Vogt at 1-888-667-1501 from 8:00 a.m. to 8:00 p.m. ET, Monday through Friday, or visit the website . Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2019-07-10