Consumers should contact Monoprice to schedule a free installation visit to inspect and replace the cable at no charge. Monoprice will also provide a full refund for any unused product. For more information consumers call Monoprice toll-free at 1-844-500-7656 from 6 a.m. to 3 p.m. PT Monday through Friday, email or online . Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2020-09-16