Ring Video Doorbell (2nd Gen) recalled due to Fire Hazard

Product: Ring Video Doorbell (2nd Gen). Issue: The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. What to do: Consumers with uninstalled affected products should immediately contact Ring LLC for revised installation instructions or visit the Ring website for the revised instructions before installing the doorbell. Affected products What you should do Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), and Ring LLC.

Fire hazard

Consumers with uninstalled Ring Video Doorbells (2nd Gen) should visit Ring's website to download a new user guide before installing their doorbell or contact Ring at the toll-free number provided below for additional information. All known customers have been contacted by the manufacturer. In-app set up instructions have also been updated. For more information, contact Ring LLC toll-free at 800-656-1918 from 5 a.m. to 9:00 p.m. PST, seven days a week. Consumers may view the release by the US CPSC on the Commission's website . Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2020-11-10