Consumers should check their cord to make sure they received the correct gauge. The stamps on the cord will identify whether the cord is 12-gauge or 14-gauge (see product photos). If a consumer purchased a 12-gauge cable but received one stamped with a "14" instead of a "12", they should immediately stop using it and return it to the place of purchase to receive a free replacement or full refund for any unused product still in the package. Consumers with any questions can also call Southwire Canada's toll-free support line at 1-800-827-8081, from Monday through Friday, 8AM to 7PM EST, for assistance in English or French. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2020-11-30