LENNOX ductless single-zone and multi-zone heat pumps recalled due to fire hazard

Product: LENNOX ductless single-zone and multi-zone heat pumps Issue: The fan motor can fail and overheat, which may pose a fire hazard. What to do: Monitor affected units while they are being operated and contact installing servicer, dealer or contractor for a free replacement. Affected products What you should do Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Lennox Industries (CANADA) ULC

Fire hazard

Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free outdoor replacement. While awaiting replacement, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 61 cm (24 inches) away from the recalled units. Consumers with an affected heat pump unit may call Lennox Industries at 1-800-527-3506 between 8 a.m. to 5 p.m. CST Monday through Friday or by clicking on the Recall Notice posting on the landing page of www.lennox.com or by visiting www.lennox.com/about/safety/product-recalls . Consumers may view the release by the US CPSC on the Commission's website . Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2020-02-27