Consumers are advised to immediately stop using the recalled product as the only source of a fire alarm device. If consumers rely on this device as their only source of a fire alarm, they are advised to disconnect the unit from power and wait until the green LED battery light turns red or goes out. Consumers must then reconnect the unit to power and make sure the LED light emits a steady green light. If the LED battery light blinks in red or green, the backup batteries are permanently depleted and need to be replaced according to the user manual. The above procedure must be repeated every month to ensure the battery backup is operating properly in the event of a power outage. Consumers should also contact the company to arrange for a free repair to their device. For more information, consumers may contact Canadian Hearing Services by telephone 1-866-518-0000 extension 4033 from 9:00 a.m to 5:00 p.m EDT Monday through Friday. Due to the circumstances surrounding COVID 19, consumers may experience delays in reaching the company at this time. Consumers are advised to call back until they are able to speak to a representative. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls. Date modified: 2020-04-08
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