Certain Ortal TR90 and TR110 Gas Fireplaces recalled Due To Fire Hazard

Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard. As of January 19, 2023, the company has received no reports of incidents in Canada, and no reports of injuries. In the Unites States, the company has received 4 reports of incorrect fireplace installation, all resulting in fires, causing property damage and no reports of injuries.

Fire hazard

Consumers should immediately stop using the recalled fireplaces and contact Ortal to arrange for a free inspection to determine if a free retrofit plate kit is required. For more information, consumers can contact Ortal USA, Inc. toll-free at 818-238-7000 by telephone from 8:00 a.m. to 4:30 p.m. Monday to Friday PST, by email at info@ortalheat.com or visit the company website . Please note that the Canada Consumer Product Safety Ac t prohibits recalled products from being redistributed, sold, or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls.

Certain Ortal TR90 and TR110 Gas Fireplaces

RA-72609