Consumers should immediately stop using the recalled products and contact Anker for a free replacement battery pack. For more information consumers can contact Anker by telephone at 1-800-988-7973 Mon-Fri 9:00AM – 5:00PM (PT) , by email at support@anker.com or Website Live Chat: Mondays to Fridays 10AM – 4PM (PST) at https://support.anker.com/s/contact-us . Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls.