Buying your health products on the Internet? Know the risks

As part of Operation Pangea XVI —an international effort led by INTERPOL to disrupt the online sale of counterfeit and other illegal health products around the world—Health Canada is reminding consumers to be careful when buying health products over the Internet. Health products sold online may seem legitimate and safe, but some may not actually be authorized for sale in Canada and could be dangerous to your health. It is important to know how to spot risky websites and products if you are buying health products—including drugs, natural health products, and medical devices—online. Unauthorized health products have not been assessed by Health Canada for safety, efficacy, and quality and as a result, can pose serious risks to your health. For example, they may be fake, badly stored, mislabeled, expired, or subject to recalls. Unauthorized drugs or natural health products may have no active ingredients, the wrong ingredients, or dangerous additives such as prescription drugs not listed on the label. Unlicensed medical devices might be low quality, may not work, or may be unsafe. During Operation Pangea's Week of Action (October 3 – 10, 2023), Health Canada inspected 2,037 packages. Of these, it stopped 1,028 packages from entering the country, and seized 29 additional packages at the border that contained suspected counterfeit or unauthorized health products. The vast majority of the seized products consisted of sexual enhancement medications (72%), followed by weight loss products (14%), hormones (11%) and anti-inflammatory medications (3%). Health Canada works with the Royal Canadian Mounted Police and the Canada Border Services Agency (CBSA) during Operation Pangea to stop counterfeit and other illegal health products from reaching the Canadian market and to help raise consumer awareness. Health Canada works in partnership with CBSA throughout the year to detect and stop unauthorized health products from entering the country.

Product safety - Unauthorized product - Unauthorised device

Read the information Health Canada has posted on the dangers of buying drugs , natural health products or medical devices over the Internet. Look for health products that have been authorized by Health Canada. Authorized health products have an eight-digit Drug Identification Number (DIN), Natural Product Number (NPN) or Homeopathic Medicine Number (DIN-HM). Consumers can also check whether products have been authorized for sale by searching Health Canada's Drug Product Database , Licensed Natural Health Products Database or Medical Devices Active Licence Listing (MDALL). Avoid buying health products from questionable or untrustworthy websites . Find out more about choosing a safe online pharmacy . If you have questions about whether an online pharmacy is legitimate, contact the pharmacy regulatory authority in your province or territory. Talk to a health care professional, such as a doctor or pharmacist, if you have questions or concerns about a health care product. Check Health Canada's Recalls and Safety Alerts database for advisories on illegal health products that have been found on the Canadian market. Health Canada maintains lists of unauthorized sexual enhancement products, skin lightening and other skin treatments , workout supplements and poppers that consumers can check regularly for updates. Report adverse events or complaints involving drugs, natural health products or medical devices, including illegal health products, to Health Canada.

Unauthorized health products, including drugs, natural health products and medical devices, sold online.

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