The ignition modules utilized on the affected string trimmers can sometimes, but not always, experience an electrical spark or arcing during startup or operation. If gasoline has been spilled on or near the unit, it can ignite in certain circumstances. As of January 19, 2024, the company has received no reports of thermal events in Canada, and no reports of injuries. In the United States, the company has received 12 reports of thermal events and 1 reports of minor burns.