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Health Canada Appliances

Rinnai i-Series Plus Boilers recalled due to poisoning hazard

Issued June 5, 2025
Issue
The boiler door can fail to seal properly due to incorrect screws, allowing gases to escape, posing a carbon monoxide (CO) poisoning hazard. As of May 13, 2025, the company has received no reports of incidents in Canada and in United States.
Hazard description
Poisoning hazard
What to do
Consumers should immediately stop using the recalled boilers and contact Rinnai America Corporation for a free repair by a certified technician. For more information, consumers can contact Rinnai America Corporation by telephone at 800-621-9419, from 8:00 am to 8:00 pm ET, Monday through Friday, by email at recall@rinnai.us or visit the company website . Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Rinnai America Corporation. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls.
Product
Product name
Rinnai i-Series Plus Boilers
Reference
ID
RA-77507