Consumers should immediately stop using the recalled e-bicycles and contact a Norco retailer to schedule a free replacement of the seatstay. For more information, consumers can contact Norco Rider Support by telephone at 1-800-663-8916, from 9 a.m. to 8 p.m. EST, Monday through Friday, or by email at warranty@norco.com . This notice is for information only and is not being conducted under the requirements of the Motor Vehicle Safety Act or the Canada Consumer Product Safety Act .