CX Series Combi Boilers recalled due to burn hazard

During normal use the hot water temperature can fluctuate to a higher than normal temperature, posing a burn hazard. As of August 7, 2025, the company has received no reports of incidents or injuries in Canada or in the United States.

Burn hazard

Consumers should immediately stop using the recalled boilers for water heating and contact IBC Technologies Inc., to schedule a free in-home repair by an authorized technician who will install a mixing valve if needed. For more information, consumers can contact IBC Technologies Inc., by telephone at 1-844-432-8422, from 8 a.m. to 4:30 p.m. PST, Monday through Friday, by email or visit the company website . Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and IBC Technologies Inc. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls.

CX Series Combi Boilers

RA-77940