Consumers should immediately stop using the recalled product , unplug it, and contact Bio Ionic to register for a free replacement curling iron. Consumers will be asked to cut off the plug and return the plug to the recalling firm using a prepaid shipping label. For more information, consumers can contact Bio Ionic by telephone at 877-853-9627, from 10 a.m. to 4 p.m. ET, Monday through Friday, by email at longbarrelsupport@bbicompany.com , or visit the company website and click on “product recalls” on the bottom of the page for more information. Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Bio Ionic. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form . This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls.